Dispute Resolution

1. Framework
Under Law No. 144/2015, consumers may resort to Alternative Dispute Resolution (mediation, conciliation, and arbitration) entities for conflicts arising from the purchase of goods or services.
 

2. Potentially Competent ADR Entity(ies)
The competent entity depends on the consumer’s/contract’s geographical area. Official information and an updated list are available at www.consumidor.gov.pt (Directorate-General for Consumers).
 

Main centers (examples):

• CNIACC – National Center for Consumer Conflict Information and Arbitration — www.arbitragemdeconsumo.org — cniacc@unl.pt

• CIMAAL (Algarve) — www.consumidoronline.pt — apoio@consumidoronline.pt

• Coimbra Arbitration Center — www.centrodearbitragemdecoimbra.com — geral@centrodearbitragemdecoimbra.com

• Lisbon Arbitration Center (Lisbon Metropolitan Area, including Alcochete and Montijo) — www.centroarbitragemlisboa.pt — juridico@centroarbitragemlisboa.pt

• CICAP (Porto) — www.cicap.pt — cicap@mail.telepac.pt

• TRIAVE (Vale do Ave) — www.triave.pt — triave@gmail.com

• CIAB (Braga/Viana do Castelo) — www.ciab.pt — geral@ciab.pt

• Madeira — www.srrh.gov-madeira.pt — centroarbitragem.sras@gov-madeira.pt